Cancellation & Refund Policy

Cancellation by customer

Cancel free of charge from the My Bookings page any time before the trip starts. For cancellations after the driver has departed for pickup, the minimum fare may apply.

Refunds for UPI payments

UPI payments verified for a cancelled booking are refunded to the paying UPI account within 5–7 working days. Partially paid bookings are settled against the final fare.

Cash payments

No prepayment is taken for cash bookings — nothing to refund if cancelled before the trip.

Cancellation by Wilson Cabs

If we cannot service a confirmed booking (vehicle breakdown, force majeure), you receive a full refund of any amount paid, or an equivalent replacement vehicle — your choice.

How to raise a refund

Call +91 90035 82862 or WhatsApp us with your Booking ID (format WC-XXXXXX). Refunds are processed within 5–7 working days of approval.